Home Hanoi Hotels Sunway hotel - HaNoi
Sunway hotel - HaNoi

Sunway hotel - HaNoi

19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi Vietnam
Hotel rooms: 145 rooms| Review Score: 0.0 of 12 reviews - Excellent
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Located in the heart of Hanoi and just 15 minutes walk from Hoan Kiem Lake, Sunway hotel offers guests easy access to shopping, sightseeing, and restaurants. Sunway Hotel is a business hotel with 142 rooms, not in the Old Quarter so it is quiet.
Room Size: 26 m2
Bed Size: Breites Doppel- oder Einzelbett

There are 101 Superior rooms with an area of 26 m2/each. Each room has air conditioner, window with street view (optional), TV, telephone, internet, bath tub, shower, and King-size bed or 2 single beds.

Club Classic
Club Classic
Room Size: 26 m2
Bed Size:

There are 33 Club Classic rooms with an area of 26 m2. They are similar to the Superior rooms in terms of size of the rooms and rooms’ facilities. The only difference lies in the complimentary service.

Room Size: 34 m2
Bed Size: Breites Doppel- oder Einzelbett
There are 7 Deluxe rooms with an area of 34 m2/ each. Each room has 02 windows with street view, King-size bed or twin beds, and other rooms’ facilities.
Room Size: 26 m2
Bed Size:

There are 3 Premium rooms with 2 rooms of 26m2 located on the 6th floor and 1 room of 36 m2 on the 7th floor. Each room has air conditioning, TV with multiple channels, electronic safety box, hair dryer, WIFI, tea and coffee making facilities, working desk, sofa, IDD telephone and also other room's facilities.

Executive Suite
Executive Suite
Room Size: 70 m2
Bed Size: Breites Doppelbett

There is only 1 room with an area of 70m2/each. The room is divided into bed room and living room with a King-sized bed, dining room and kitchenette. It includes a large window with street view, sofa, working desk, and other rooms’ facilities.

  • Laundry
  • Room service
  • Picnic boxes
  • Spa
  • Air conditioning
  • Internet, wifi
  • Business center
  • French
  • Japanese
  • English
Check-in/out Policy :
  • Check in: from 14:00
  • Check out: no later than 12:00
  • Early check-in: subject to room availability
Late check-out policy :
  • Late check-out is subject to room availability
  • 12:00 to 17:00 check-out: 50% room rate surcharge
  • After 17:00 check-out: 100% room rate surcharge
Early arrivals and late departures:
  • If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel
Guarantee Policy :
  • A valid credit card will be required upon booking
  • Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received
Children Policy :
  • Child under 5-year old: free of charge
  • Child from 5-year old to under 12-year old: surcharge – please contact us for more details
  • Child from 12-year old or extra Adult: surcharge – please contact us for more details
Cancellation/Amendment Policy : This policy defines how to handle cancellations:
  • If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged
  • If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged
  • In case of no-show, 100% room rate and tax will be charged
  • Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non - refundable
* The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us at info@hellovietnamtravel.com  when you receive the refunded amount
Complaints or Comments:
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately
Problems which cannot be resolved there and then should be notified in writing to our email at info@hellovietnamtravel.com
General information:
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time
Subject to the paragraph immediately below, we shall not be liable to you for any loss or damage in circumstances where:
1. There is no breach of a legal duty owed to you by us or by our employees or agents
2. Such loss or damage is not a reasonably foreseeable result of any such breach
3. Any increase in loss or damage resulting from breach by you of any term of our contract
4. Any loss is in excess of three times the fee payable in respect of your stay
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation
These terms and conditions shall be governed by Vietnam law and the Vietnam courts shall have jurisdiction over any matter arising out of or in connection with them
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