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Sheraton Hanoi hotel

Sheraton Hanoi hotel

K5 Nghi Tam, 11 Xuan Dieu, Quang An, Tay Ho, Vietnam
Hotel rooms: 299 rooms| Review Score: 0.0 of 12 reviews - Excellent
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Located on Nghi Tam road, in a lovely residential area facing West Lake, the Sheraton Hanoi Hotel is just far enough away from the busy road traffic to make it a peaceful oasis in a bustling city. Surrounded by lush gardens, sweeping lawns and tranquil courtyards, this peaceful oasis features picturesque views of West Lake. It takes guests only 10 - 15 minutes to reach Hanoi city center.
Executive Room
Executive Room
Room Size: 37 m2
Bed Size:

There are 103 Executive rooms with an area of 37m2/ each. Located from the 4th to 8th floors, all rooms are equipped with air conditioning, alarm radio, IDD telephone with extension line in the bathroom, free daily newspaper (local), complimentary high speed internet access in Club Lounge, separate bath and shower stall, hairdryer, grab bars in bathroom and also other rooms facilities.

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Accessible
Accessible
Room Size: 37 m2
Bed Size:

There are only 3 Accessible rooms with the same area of 37m2 to Executive rooms. Located on 4th floor, these rooms have only double bed and are equipped with air conditioning, alarm radio, IDD telephone with extension line in the bathroom, free daily newspaper (local), complimentary high speed internet access in Club Lounge, separate bath and shower stall, hairdryer, grab bars in bathroom and also other rooms facilities.

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Preferred Guest Room
Preferred Guest Room
Room Size: 37 m2
Bed Size:

There are 110 Preferred Guest rooms with an area of 37m2/ each. Located from 9th to 14th floor, all rooms are equipped with air conditioning, alarm radio, IDD telephone with extension line in the bathroom, free daily newspaper (local), complimentary high speed internet access in Club Lounge, separate bath and shower stall, hairdryer, grab bars in bathroom and also other rooms facilities.

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Executive Club Room
Executive Club Room
Room Size: 37 m2
Bed Size:

There are 67 Executive Club rooms with an area of 37m2/ each. Located from the 15th to 18th floors, these rooms have a private check in area and panoramic West Lake and city views. All rooms are equipped with air conditioning, alarm radio, IDD telephone with extension line in the bathroom, free daily newspaper (local), complimentary high speed internet access in Club Lounge, separate bath and shower stall, hairdryer, grab bars in bathroom and also other rooms' facilities.

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Executive Suite
Executive Suite
Room Size: 67 m2
Bed Size:

There are 12 Executive Suite rooms with an area of 67m2/ each. Located from the 15th to 17th floors, these rooms have a private check in area and panoramic West Lake and street views. They provide more area to relax and work thanks to the spacious living room and are equipped with air conditioning, alarm radio, IDD telephone with extension line in the bathroom, free daily newspaper (local), complimentary high speed internet access in Club Lounge, separate bath and shower stall, hairdryer, grab bars in bathroom and also other rooms' facilities.

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Ambassador Suite
Ambassador Suite
Room Size: 112 m2
Bed Size:

Located on  the18th floor, the 2 Ambassador Suite rooms have a private check in area and nice panoramic West lake and city views. With an area of 112m2/ each, each Suite room has an outdoor terrace and separate living room with sofa and entertainment system and features air conditioning, alarm radio, IDD telephone with extension line in the bathroom, free daily newspaper (local), complimentary high speed internet access in Club Lounge, separate bath and shower stall, hairdryer, grab bars in bathroom and also other rooms facilities.

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Presidential Suite
Presidential Suite
Room Size: 126 m2
Bed Size:

Located on the 17th floor, the only one Presidential Suite has a private check in area, an outdoor terrace and separate living room with sofa and entertainment system. The most spacious room with an area of 126m2, this room is equipped with air conditioning, alarm radio, IDD telephone with extension line in the bathroom, free daily newspaper (local), complimentary high speed internet access in Club Lounge, separate bath and shower stall, hairdryer, grab bars in bathroom and also other Suites facilities.

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Imperial Suite
Imperial Suite
Room Size: 112 m2
Bed Size:

Located on  the18th floor, the Imperial Suite is the most prestigious suite. Handcrafted furnishings, convenient in-room amenities and professional services have been orchestrated to create a truly memorable experience. A large plasma screen television is in both the living room and master bedroom and a large dining table is ideal for entertaining. This Suite is equipped with air conditioning, alarm radio, IDD telephone with extension line in the bathroom, free daily newspaper (local), complimentary high speed internet access in Club Lounge, separate bath and shower stall, hairdryer, grab bars in bathroom and also other Suites facilities.

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Services:
 
  • Spa
  • Laundry
  • Picnic boxes
  • Room service
  • Concierge service
  • Currency exchange
  • Inroom meals
 
Facilities:
 
  • Fitness center
  • Air conditioning
  • Internet, wifi
  • Cable, satellite
  • Business center
  • Outdoor swimming pool
  • Meeting room
 
Languages:
 
  • English
  • French
Check-in/out Policy :
 
  • Check in: from 14:00
  • Check out: no later than 12:00
  • Early check-in: subject to room availability
 
Late check-out policy :
 
  • Late check-out is subject to room availability
  • 12:00 to 17:00 check-out: 50% room rate surcharge
  • After 17:00 check-out: 100% room rate surcharge
 
Early arrivals and late departures:
 
  • If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel
 
Guarantee Policy :
 
  • A valid credit card will be required upon booking
  • Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received
 
Children Policy :
 
  • Child under 5-year old: free of charge
  • Child from 5-year old to under 12-year old: surcharge – please contact us for more details
  • Child from 12-year old or extra Adult: surcharge – please contact us for more details
 
Cancellation/Amendment Policy : This policy defines how to handle cancellations:
 
  • If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged
  • If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged
  • In case of no-show, 100% room rate and tax will be charged
  • Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non - refundable
* The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us at info@hellovietnamtravel.com  when you receive the refunded amount
 
Complaints or Comments:
 
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately
Problems which cannot be resolved there and then should be notified in writing to our email at info@hellovietnamtravel.com
 
General information:
 
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time
 
Subject to the paragraph immediately below, we shall not be liable to you for any loss or damage in circumstances where:
 
1. There is no breach of a legal duty owed to you by us or by our employees or agents
2. Such loss or damage is not a reasonably foreseeable result of any such breach
3. Any increase in loss or damage resulting from breach by you of any term of our contract
4. Any loss is in excess of three times the fee payable in respect of your stay
 
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation
 
These terms and conditions shall be governed by Vietnam law and the Vietnam courts shall have jurisdiction over any matter arising out of or in connection with them
 
Thank you for your interest in Sheraton Hanoi hotel. Please fill in your details below and we will contact you by phone or email within 24 hours.
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